Resume

Summary of Qualifications

Talented and goal oriented IT professional with more than five years of technical experience in both support based and administrative roles.   Expertise includes a strong Linux, Windows and networking background as well as a thorough and solid set of troubleshooting skills.

 

Technical Competencies

Windows: BitLocker, XP/7, Server 2003/2008, Exchange 2010, Active Directory, DNS, DHCP, Remote Desktop, Group Policy, Powershell, Lync 2010, HP Data Protector, Solarwinds Orion (SAM, NPM)
Linux: CentOS, Ubuntu/Debian, LAMP stack, Syslog, Apache, Bash, CLI, Vim, SSH, tmux, WordPress, BIND DNS, Proxmox
Hardware: Cisco ASA 5505, Catalyst 3750, ProCurve 8812, HP blade and rack mount servers (G5, G6, G7)
Programming: Java, C/C++ , PowerShell, basic SQL, HTML, CSS

 

Professional Experience
Grinnell Mutual Reinsurance Co.
Grinnell
Systems Administrator
–
  • Worked with Systems Engineer to build and migrate ~900 users to new multi-site Exchange 2010 environment.
  • Produced documentation for nearly all projects and systems worked on in current production environment.
  • Spearheaded efforts to create a fully functional test environment to mimic production level scenarios.
  • Creatively organized, administered and solved technical issues for over 150 ASA5505 site to site VPN devices.
  • Closely involved in the deployment of the Lync 2010 environment, from implementation to production rollout.
  • Leveraged Powershell to administer and script out repetitive tasks to save time as well as team effort.
  • Implemented DR, Exchange, SQL backups, as well as improving efficiency and reliability for ~250 servers.
  • Ran and tweaked network and system monitoring tools, alerting for issues and lowering false positives.

 

Times Citizen Communications Inc.
Iowa Falls
Network Administrator (Job Title: IT Specialist)
–
  • Implement a custom spam filter gateway to reduce spam and emails, increasing company productivity.
  • Able to achieve high uptime for mission critical systems in a medium sized Windows based domain.
  • Involvement in the implementation, maintenance and periodic testing of BackupExec tape backups.
  • Installation of network tools (Zenoss, Syslog, Mediawiki, WSUS), improving network efficiency and security.
  • Troubleshooting and maintenance of Exchange mail server issues company wide, improving productivity.
  • Implement network wide security using Fortigate firewall and centrally managed Anti-Virus software.
  • Able to re-engineer infrastructure to fully comply with previously failing PCI compliance guidelines.
  • User configuration and management of ~100 users with Active Directory on Windows Server 2008 DC.
  • Built various database driven websites with back-end user interfaces using Dreamweaver.

 

University of Iowa
Iowa City
Desktop Support Analyst
–
  • Implemented standardized procedures and user account management best practices, improving security.
  • Ticket tracking, network device inventory and license management using open source IRM software.
  • Responded to and followed up with assigned trouble tickets, ensuring timely problem resolution for staff.
  • Wrote technical documentation for various installation procedures and help desk reference materials.
  • Custom Windows image deployments for workstations in department using Acronis True Image software.
  • Application installations, email troubleshooting, network printer installations, Mac OS X support.

 

Solid Systems Inc.
Iowa City
Lead Technician
–
  • Contributed to the planning, creation and adoption of in house custom ticket tracking software.
  • Implemented billing and inventory techniques, leading to greater company organization and profitability.
  • Performed advanced data image processing and recovery techniques, with very high success rates.
  • Rolled out and documented various server installations and network infrastructure design plans.
  • Developed solid understanding of small and medium business support, achieving high network uptimes.
  • Obtained extensive knowledge of desktop, laptop, printer and SMB network troubleshooting techniques.
  • Deployed and experimented with Drupal test sites using LAMP stack on Ubuntu systems.

 

REACT Center
Cedar Rapids
Volunteer
–
  • Various software installations, including operating system upgrades.
  • Re-imaging  and re-purposing old workstations using Bart PE software.
  • General hardware replacements and installations (CPU, RAM, HDD, CDROM).

 

Education
University of Iowa
Iowa City
Bachelor of Arts, Computer Science